salmats vision consumer access brands maximising return

Vision and strategy

To be Australia’s leading omni channel communication partner – providing seamless and integrated front office solutions designed to acquire, grow and retain customers. Maximising our clients Return on Communication. We have maintained a consistent strategy for the past three years and this is starting to show real tangible benefits....

Omni-channel solutions

The concept of “omni-channel communication” means that our principal focus is to provide B2C (business to consumer) organisations with an integrated and consistent range of communication solutions, so that their customers have a seamless interaction with their brand through all channels. We help to directly drive our clients sales, delivering a more strategic and stronger client relationship....

Chairman's message

Salmat is well positioned on our journey to become Australia’s leading omni-channel communications partner. Throughout 2012, the Salmat business has once again demonstrated its resilience. We built momentum during the course of the year, in the face of a soft operating environment and restrained consumer spending that impacted our primarily consumer facing customers, with the second half outperforming the traditionally stronger first half....

CEO's message

It’s been an exciting year for Salmat, one in which we have made further inroads on our journey to re-position the business to better capture opportunities in high growth markets and maximise returns from our legacy businesses. The divestment of the BPO division announced in August has crystallised significant value and simplified Salmat’s strategy around our vision to be Australia’s leading omni-channel communications partner, assisting clients to maximise their Return on Communication (“ROC”)....