We are ideally positioned to be Australia’s leading omni-channel communication partner, and to capture the potential growth in the rapidly changing world of communication. The investments made across the business will continue to generate new wins and steady volumes in a more efficient manner.
Salmat’s traditional businesses have proven to be relatively resilient to economic softness. We envisage this will continue, in what is expected to remain difficult trading conditions for our clients.
Catalogues continue to be a key sales channel for Australian retailers and we anticipate our major customer’s volumes to remain strong, along with our new markets in SME and non-traditional retail. We do, however, anticipate that retailing will remain subdued, especially in the tier 2 or mid-size retailer sector, in line with the continued soft outlook for the retail environment.
We anticipate CCS should see continued improvement with their strong pipeline and opportunities to implement omni-channel customer service solutions, together with growth in the Speech Solutions business. However, a prolonged soft consumer environment will continue to have an impact on Direct Sales.
Significant progress has been made in the Salmat Digital division to build a scalable business and we anticipate capturing our share of this growing market.
I would like to take this opportunity to thank the board, our leadership team, our people, clients and our shareholders for their continued support as we continue our journey to transform Salmat into the leading omni-channel communication partner for Australian & New Zealand businesses serving the consumer market.
